What hours do you operate?+
Pickups run from 6:00 AM to 9:00 PM, Mountain Time, seven days a week. Terminal handoffs at YYC run up to 12:00 AM, covering essentially every scheduled flight out of Calgary. If your flight needs a pickup outside that window, call us and we'll see what we can do.
When should I book?+
We recommend at least 24 hours in advance for Standard and at least 3 hours for same-day Priority. During peak travel periods (long weekends, school breaks, ski season weekends), book earlier. Slots fill.
What happens if my flight is cancelled?+
Message or call us as soon as you know. If we have availability we reschedule at no charge. If you're already mid-pickup we'll hold your bags safely at our depot for up to 24 hours.
Do I still check in my own bags?+
Yes. We deliver your sealed bags to the curbside handoff point at YYC; you check them in at your airline's counter or kiosk. Important: every airline has its own bag-drop cut-off (typically 45 minutes before domestic flights, 60 minutes before international, longer for some carriers). Please check your airline's policy and time your pickup so we hand off well before that cut-off. Following your airline's check-in rules, including travel documents, weight limits, and prohibited items, is your responsibility.
What are you insured for?+
Commercial general liability and bailee cargo coverage. Per-bag liability cap is CA$1,000; full policy details available on request. Each bag's condition at pickup is documented so anything pre-existing is on record.
Can you handle ski bags, golf clubs, or strollers?+
Absolutely. Oversized items are a regular request. A flat CA$25 add-on applies for ski/golf bags or any item over 158 cm total linear dimensions. Strollers and car seats are CA$20.
How do I pay?+
Once we've confirmed your slot, we send a secure Square invoice by email. Payment is due before pickup. If anything goes wrong on our end, we refund you immediately, no questions asked. e-Transfer is available on request, and corporate accounts are billed monthly.
Do you serve hotels?+
Yes. Hotel pickups are a core part of our service. If you're a property manager or concierge interested in a named-account arrangement, email
hello@bagdrop.ca and we'll set up a call.
What if I'm not at the pickup address when you arrive?+
A concierge, doorman, or roommate can hand off the bags as long as we've been notified in advance. We photograph and seal the bags in front of whoever's there. If no one's available, we wait 15 minutes then reschedule.